Frequently Asked Questions

Pre-Installation Care: Always co-wash your bundles, frontals, and closures before installation to remove any residue and ensure the best results. Avoid cutting the wefts on bundles to reduce shedding. If necessary, use a weft sealer to prolong the life of your hair. Installation Best Practices: We recommend having a professional stylist install your frontals and closures to avoid damage or improper placement. Use a minimal amount of heat or avoid direct heat on the hair when possible, as excessive heat can damage the cuticles and affect longevity. Daily Hair Care: Brush or comb hair starting from the ends and working your way up to prevent tangling. Use sulfate-free shampoos and conditioners to maintain the hair’s natural luster and softness. When using styling products, avoid those with heavy oils or alcohol, which can weigh down or dry out the hair. Maintenance of Frontals and Closures: Frontals and closures should be gently handled to avoid thinning or balding over time. Apply lace adhesive sparingly to prevent damage to the lace. Reapply moisture to the lace base as needed, especially after multiple wears or washings, to keep it soft and flexible. Sleeping Care: Always wrap your hair or use a satin bonnet/scarf before sleeping to reduce friction and protect the hair. Avoid sleeping with wet hair to prevent tangling or matting. Coloring and Chemical Processing: While our hair bundles, frontals, and closures can be colored, we recommend having any chemical processing (e.g., coloring, bleaching) performed by a professional stylist to avoid damage. We are not responsible for any damage caused by at-home chemical treatments. Product Warranty & Disclaimer: To maintain the quality and durability of your hair bundles, frontals, and closures, please follow these care instructions closely. We do not offer refunds or exchanges for products that have been chemically altered, improperly installed, or mishandled. Shedding and Tangle Policy: Minimal shedding and tangling are normal with natural hair extensions. To reduce excessive shedding or tangling, follow our care recommendations. Any excessive shedding or tangling within the first 7 days of installation should be reported to us for review.

Processing Time: All orders are processed within 1-3 business days after payment has been verified. Orders placed on weekends or holidays will be processed the next business day. Once your order has been processed, you will receive an email notification with your tracking number. Shipping Options: Standard Shipping (3-5 Business Days): Delivery within 3-5 business days after processing. Shipping Rates: Shipping rates will be calculated at checkout based on the selected shipping method and destination. Free standard shipping is available on orders over [Insert Amount]. Tracking Your Order: Once your order has been shipped, a tracking number will be emailed to you so you can monitor your shipment. Please allow 24-48 hours for the tracking information to update. Delivery Timeframes: Please note that delivery times are estimates and do not account for unforeseen delays, such as weather conditions or carrier delays. We are not responsible for such delays once your order has been shipped. Address Accuracy: Please ensure that your shipping address is correct at checkout. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses. If you realize there is an error with your shipping address, contact us immediately. We may be able to update the address if the order has not yet shipped. Lost or Stolen Packages: Once the package has been marked as delivered by the carrier, we are not responsible for lost or stolen items. If your package is marked as delivered but you have not received it, please contact the shipping carrier directly for assistance. Signature Confirmation: For high-value orders, we may require a signature upon delivery to ensure the safety and security of your purchase. Contact Us: If you have any questions regarding shipping, please contact our customer service team at preciousb76@gmail.com .